Refund Policy for International Delivery Orders

Thank you for shopping with Cotton Blanc. We take pride in providing high-quality cotton apparel and cultural experiences.

Please read our refund policy carefully before making a purchase.

1. Physical Products (Clothing)

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• Customers may request a return or exchange within 14 days of receiving the item.

• Items must be unused, unwashed, and in their original condition with tags attached.

• Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

• Once the returned item is received and inspected, we will process the refund to the original payment method.

2. Cultural Workshops / Experiences

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• Bookings may be cancelled up to 7 days before the event for a full refund.

• Cancellations within 7 days are eligible for a 50% refund.

• No refunds will be issued for cancellations within 48 hours of the scheduled workshop.

• If Cotton Blanc must cancel an event due to weather, safety, or operational issues, guests will receive a full refund.

3. Damaged or Incorrect Items

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If you receive a defective or incorrect product, please contact us within 7 days with photos of the issue. We will offer a replacement or full refund.

4. Non-Refundable Items

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• Customized or special-order items  

• Gift cards  

• Items marked as final sale  

5. Contact

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For refund requests or questions:

Customer Service Email: service@cottonblanc.com.tw

We respond within 1–3 business days.

台灣訂單｜退換貨政策（Taiwan Orders Refund & Return Policy）

📅 退換貨期限

我們提供自收到商品後 7 日內的鑑賞期，可申請退貨服務。

📌 適用條件

請確認退回的商品符合以下條件：

• 商品須為 全新、未使用

• 保持 完整包裝（含吊牌、包裝袋、配件等）

• 不得有香味、污漬或已使用痕跡

📩 申請方式

請在收到商品後 7 日內 聯繫客服，並提供下列資訊：

• 訂單號碼

• 需退貨的商品名稱

• 退貨原因

（客服信箱：service@cottonblanc.com.tw）

💰 運費說明

• 若為 商品瑕疵、寄錯商品：退貨運費由本店負擔。

• 若因 個人因素（尺寸不合、想像與實品落差、臨時不需要等）：
  → 退貨寄回運費須由買家自行負擔。

💳 退款方式

• 退貨商品確認無誤後，我們將以 原支付方式 進行退款。

• 若需更換商品，請重新下單。